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Jan-31, 2025

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About Kenya Airways

Kenya Airways is the flag carrier of Kenya. The company was founded in 1977, after the dissolution of East African Airways. Its head office is located in Embakasi, Nairobi with its hub at Jomo Kenyatta International Airport. The airline was owned by the Government of Kenya until April 1995, and it was privatized in 1996, becoming the first African flag carrier to successfully do so. Kenya Airways is currently a public-private partnership. Kenya Airways, a member of the SkyTeam Alliance, is a leading African airline flying to 41 destinations worldwide, 34 of which are in Africa, and carries over four million passengers annually. It continues to modernize its fleet with its 32 aircraft being some of the youngest in Africa. This includes its flagship B787 Dreamliner aircraft. The fleet size of the airline is 38.

Types of Kenya Airways Cabins:

  • Economy Max: Nothing feels as good as having your own space and that’s exactly what you get with Economy Max. Economy Max is the new dynamic way for you to create your own personal space by booking the seat or row next to you. The benefit of two bags for check-in. The passengers will be given priority check-in and boarding. For connectivity, this section is equipped with 20x high speed Wi-Fi while you fly.
  • Economy Comfort: The Passengers of the Premium Economy enjoy their ride with the extra legroom of about 4 inches more than the main cabin. The passengers will be provided with faster Wi-Fi. You can stream free movies and T.V shows on your own device. You can order your inflight meal between 2 weeks to 20 hours online. The slightly wider armrest with a fold-out table can be converted perfectly into a mobile workstation thanks to the socket and USB connection.
  • Super Economy: At times you just want some quiet space to yourself, as we take you on your journey through the clouds, to your quiet happy place. With our Super Economy option, you have a chance to indulge and enjoy the company of yourself at peace on our neighbor's free seats. The seats are located at the front of the Economy cabin whereby the middle seats are not occupied to give you extra comfort. This seat product is only available on specific routes i.e., Johannesburg, Cape town (direct flight), Kinshasa, and Dubai on the Boeing 737-800 only.

Kenya Airways Baggage Policy

  • Check in Baggage: The size of a standard bag measures (length, breadth, and height) 62 inches from the outside, the passengers of the economy are allowed with 23kgs and business class is allowed to take 32 kgs
  • Carry-on Baggage: Your carry-on bag should fit in the overhead bin with maximum dimensions of 9x22x22 inches with handles and wheels. You can also carry a personal bag with maximum dimensions of 9x10x17 inches.
  • Traveling with Animals: Domesticated small dogs and cats can travel with the passenger on board. Others can be shipped outside the cabin into cages with other government restrictions and guidelines for pet travel.
  • Sports Equipment: Special acceptance conditions may apply for the transportation of sports equipment. In general, sports equipment is considered as a standard piece of baggage, but with a maximum sum of dimensions of 300cm. the maximum weight according to the class of travel will be applicable. The Equipment should not weigh more than 40 kgs.

Kenya Airways Check-In Options:

Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions.

  • Web Check-in: You can check in through the official website www.kenya-airways.com 24 hours before flying with your booking confirmation number. By checking in online you can with your account number or credit card you can explore your itinerary and you can select the seat by the subject of availability.
  • Mobile App: You can download the main app from the Play Store/Appstore. You can check in as a guest or register with your account 24 hours before the flight Departure. Download your boarding pass on your phone/tablet.
  • Airport kiosk: The major airports have kiosk systems where the guest can check in all by themselves. All you need is the PNR number and customer reference number and print their boarding pass and luggage tag and then drop the luggage at the desk.
  • Check-in Desk at the Airport: You can go to the desks that are assigned to Kenya Airways by the airport authorities. Ask the concerned people and they will do the needful.

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Manage Kenya Airways Booking

Not only booking with Kenya Airways Reservations is easy but managing it is even easier that can be done with the following steps:-

  • Kenya Airways has provided the option of the 'My Trips’ tab on the top of the homepage on its official website.
  • Tap on My Trips and enter the booking confirmation number, first name, and last name, which are mentioned in your Kenya Airways tickets, and then press enter.
  • It will take you to the next page, where you can view your booking made.
  • My Trips allows you to change and even cancel your booking, but you need to go through the Kenya airways cancellation and refund policy before doing so.
  • However, you cannot change your name in any case.
  • Here, you can enter additional passenger information like your frequent flyer number.
  • You can also select your preferred seat from the seat map, which is available on My Trips, but you may have to pay or get it free depending on the type of booking made.
  • You can also request meals and other additional services for the passengers like wheelchairs.

How To Book A Kenya Airways Flights?

  • Browse the official website www.kenya-airways.com of Kenya Airways on your computer or mobile.
  • On the top of the Kenya airways reservations homepage, you will find your current location and the bow where you can search the flights.
  • Please enter the destination city, travel date, number of passengers, and select the travel class and then click on ‘Search Flights’.
  • For better and specific search results you can go for the ‘Advanced Search’ option if you are looking for an award flight or special promotional fare.
  • On the next page, you will get a list of several Kenya airways flight deals moving to your destination; you need to select one of them.
  • After selecting the suitable flight, it will take you to the next page where you need to fill up passenger details like name, date of birth, passport information, phone number, email id, etc.
  • After entering passenger details, you will be diverted to the next page, where you need to set up the payment using various modes, such as cards, cash, etc.
  • Just in case, read Kenya airways cancellation and refund policy for a better grasp on cancellation and refund amount.
  • Once the payment is made, you will get a booking confirmation number on the registered phone number or email ID.
Kenya Airways Reservations
Kenya Airways Cancellation And Refund Policy

Frequent Asked Questions

How do I find the lowest Kenya Airways Fare?

The best way is to come to our website Fly With Cloud. What we do is we provide lucrative flight deals and the best possible cheapest fare available to our clients. Our website houses several national and international tie-ups, allowing us to offer you cheap Kenya Airways flight tickets. Otherwise, avail free subscription to Kenya Airways which from time to time notifies you of any ticket price change or any upcoming offer, or subscribe to the loyalty program of the airways.

What are the benefits of the Kenya Airways program?
I want to take my pet with me on my flight. What does that entail?
Can I get a refund for the reservation that I just made?
Who do I contact if I have a claim for travel insurance?
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