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About Fiji Airways

Established in the year 1951, Fiji Airways is the national airline carrier of Fiji. It operates cargo as well as passenger flights and serves 13 countries and 23 destinations. In addition, it serves further 100-plus destinations through the codeshare agreement. Initially, Fiji Airways was known as Air Pacific. The destinations it flies to include Australia, New Zealand, Samoa, Tonga, Tuvalu, Kiribati, Vanuatu, Solomon Islands (Oceania), the United States, Hong Kong, and Singapore. It became a member of Oneworld connects in the year 2018. Qantas Airways is the major shareholder of the carrier, and they operate numerous codeshare services. The aim of the carrier is to make this airline the favorite among Fiji people, serving both domestic and international air routes for the country. The airline's fleet is compatible and has significant technical innovations to board passengers’ seamless flight operation requirements. The airline means to bring an influx of progress into the flying business through its eco-accommodating practices and client-driven strategies.

Types of Fiji Airways Cabins

  • Business Class: The business class of Fiji Airways is constructed in such a way as to give the traveler a unique and exclusive travel experience that won’t be heavy on anyone’s pocket. Travelers will fly in ultra-luxurious leather-based flat and reclining seats with extra storage space, mounted TV screens, aisle access, and in-seat power. Along with the bedspread, a course of 3 meals is also provided.
  • Economy Class: The lodge configuration is rich, trickles a calming quality, and sprinkles the voyager's excursion with comfort. On long-haul flights, multiple meal courses are given, whereas entrees, refreshments, and tidbits on short-haul trips. In addition, the seats have better spacing, amazing reclination, and life screens. In-seat USB power is given as well.

Fiji Airways Baggage Allowance

  • Check-in Baggage: Travelers can have 2 pieces of the checked bag weighing 66lb per piece and a dimension of 66 inches (l+W+H). Travelers of economy class are allowed to have 1 checked bag weighing 50lb per piece and a dimension of 66 inches (l+W+H)
  • Carry-on Baggage: One personal item and one carry-on bag are permitted without extra fares. Business class passengers can carry 2 carry-on bags instead of one. Maximum weight is allowed 15lb, and maximum dimensions are allowed 115cm (L+W+H).
  • Traveling with Pets: The carrier transports pets through its cargo service. All the necessary documentation- health and vaccination records, entry permit of the travel destination, and advance approval of the carrier- must be presented to the airline before the scheduled departure.

Fiji Airways Check-In Policy

  • Web Check-in: Travelers can check the airline's websites 24 hours before departure time. Fill in your confirmation number and first and last name on the website check-in menu and find your flight itinerary. After you log in, you’ll be required to access to look into your seat and make any changes as per your requirements depending upon the availability of the seat.
  • Mobile App: Fiji Airlines has one of the most versatile applications for booking. Download the application from the play store/Appstore, really look at it as a visitor, or register 24 hours before the flight departure. Download your ticket on your telephone/tablet.
  • Kiosk at the Airport: Major Airports have introduced Kiosk systems at their premises where visitors can look without anyone else by just entering a ticket confirmation number. The guest can print their ticket and stuff tag from that point onward.
  • At the Airport Desk: Most Airlines have their staff employed by air terminal specialists. You can ask the Fiji Airways staff at the registration, and they will get the rest covered.

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STEPS TO BOOK FIJI AIRWAYS FLIGHT TICKET

  • Browse Fiji Airways's official website www.fijiairways.com on your computer or mobile phone.
  • You will find the option to book a flight on the homepage itself.
  • Enter the information of the location and destination, along with the desired dates you want to book a flight for. Then enter the number of passengers and the class provided by the Fiji Airways flights.
  • Once you fill in all the details out there, click on 'Find Flights.
  • You will see a listed flight for your preferred dates on the next page.
  • Choose the best flight for your purpose.
  • You will be redirected to the travelers' details as soon as you click on the flight.
  • Once you enter all the required details and information, you will see the payment gateway for your tickets.
  • As you make the payment, you will receive the confirmation through your registered Email Id or phone number.

Fiji Airways Food Policy

Fiji Airways food policy focuses on quality rather than quantity and comprises all kinds of meal services such as children's meals, dietary meals, international meals, special meals, and more. Business class ticket holders get to dine on demand, have access to exclusive meal arrangements, and are offered alcoholic and non-alcoholic drinks. Dishes onboard will leave travelers wanting for more as each ingredient & produce is carefully sourced. Then, onboard chefs and the culinary department using culinary science, transformed ingredients into a masterpiece.

To order meals, Fiji Airways food policy allows both buy-onboard and meal selection at the time of Fiji airways flight reservations. Customers can order their meal services in advance at least 48 hours before the flight and 10 days before the flight date. Likewise, to book special or dietary meals, travelers have to call Fiji Airways customer care or go to the Manage My Bookings section on its website.

Travelers on short-haul flights are served sandwiches, drinks, and snacks, and for medium-haul flights, one meal and complimentary snacks and drinks. On long-haul flights for business class cabins, travelers have the option of 3 meals, of which one is served cold and are given out snacks and drinks in between meal services.

Let’s look into the snacks, drinks, and supper services of FIJI AIRWAYS CABINS.

Fiji Airways Business Class Cabin:-

Delicious dining awaits you! Your gastronomical experience starts right at the airport with welcoming drinks and snacks. Onboard, relish a 3-course meal with fine snacks, cocktails, and liqueurs.

Fiji Airways Economy Class Cabin:-

Enjoy a variety of tasty meals with complimentary tea, coffee, and cold beverages, including alcoholic beverages.

Fiji Airways Child Policy

Fiji Airways aircraft policies are traveler-oriented, so it doesn’t matter if a child, pregnant woman, infant, or adult is boarding Fiji Airways flights, experience is always outstanding, and variable amenities are assured onboard to content different passengers. Pregnant women can not sit on emergency seats, they can pre-decide their seats 20 minutes before the departure and have in-flight medical aid. Let’s look into Fiji Airways Child policy:

Pregnant When Flying:

If you are pregnant, Fiji Airways recommends getting medical clearance. A single child-bearing mother without complications can fly up to 4 weeks before the expected delivery date. Pregnant Women who have not any complications can fly until their 28th week.

Fiji Airways Infant Policy (under 2 years or Children):

Alone infant can sit on an adult's lap; however, if you bring another one, you need to purchase a separate seat for him/her along with a child car seat which is FAA approved. An adult passenger is allowed 2 infants aged under 2 years to bring with them onboard. Babies aged less than 8 days are not permitted to fly onboard, the only exception is if you provide a letter of approval from a physician stating that the newborn baby is fit to fly.

Fiji Airways Child Fare:

Infants, if sharing a seat with an adult, will be charged 10% of the adult fare. The adult carrying the child must be at least 18 years old. Lap infants and children are charged discounted fares if occupying a full seat. The usual rate is 75%.

Fiji Airways Child Seating Policy:

If you bring a solitary baby, he/she can sit on your lap, yet if there is another, you have to purchase an extra seat alongside a kid bassinet as per the FAA-approved child restraint system.

Fiji Airways Child Meal:

For child and infant meals, the Fiji Airways child policy offers nutritious and chewable food without containing species. The meal items include chopped and mashed foods.

Fiji Airways Unaccompanied Minor Services:-

It does not accept unaccompanied minors aged 5 or under. Travelers from 5 to 11 age traveling alone are considered unaccompanied minors. Unaccompanied Minor reservations must include the names and contact information (phone number and address) of the people who will take the child to the airport and pick him or her up when they arrive.

Fiji Airways Pet Policy

Depending on your pet's breed, size, age, and weight, travelers can carry it in the cabin or in the hold/registered cargo with maximum safety and comfort. If you're planning to travel with your pet, make sure to book in advance. Service animals are welcome to board flights for free to assist passengers with hearing and vision impairments. Fiji Airways pet policy does not allow the shipment of aggressive dog breeds.

Fiji Airways International Pet Travel Policy:

Fiji Airways allow small dogs, cats, birds, and household animals on international flights. Make reservations for your pet at least 48 hours before travel, ensure all necessary health documents are in order, and pets are at least 10 weeks old. Vaccinations and microchipping are required for all pets traveling internationally. Depending on the country, an import permit may be required. Be sure to meet the veterinary certification requirements of the country you are traveling to. On some aircraft and destinations, pet travel may be restricted or limited.

Fiji Airways in-cabin Pet Travel Policy:

Only service animals are allowed in the cabin. Requests to transport animals in the cabin are subject to space availability, the type of plane allocated, and the passenger class.

Fiji Airways Checked Baggage Pet Travel Policy:

Pets can be shipped as checked luggage. Throughout the journey, pets are required to stay in the carrier.

Fiji Airways Registered Cargo Pet Travel Policy:

Passengers can bring live animals as registered cargo that does not meet the requirement of the checked luggage.

Fiji Airways Unaccompanied Minor Pet Travel Policy:

Unaccompanied minors can not travel with a pet.

Fiji Airways Pet Carrier Requirements
  • The crate must have multiple locked mechanisms to secure the door.
  • Ensure it is well-ventilated and spacious enough for your pet to stand up and turn around.
  • Waterproof bottoms are essential.
  • There must be room for it in the front seat of your vehicle.
  • A maximum of one pet is allowed per container.
  • The cabin does not allow animal crates.
Fiji Airways Pet Policy Service Dogs:

Customers with visual or hearing disabilities are welcome to bring service dogs with them for no additional charge. A minimum notice of 48 hours is required for service dogs, and there is no weight restriction.

Fiji Airways Customer Support

All client inquiries are handled effectively, whether it's a Fiji Airways flight reservation, cancellation, luggage support, or discount. The average wait time for Fiji Airways customer service is 22 minutes. The customer care page for Fiji Airways is equipped with all the knowledge that customers require when dealing with flight-related concerns, such as discounts, cancellations, and what to do in the event of lengthy delays, animal transportation, itinerary changes, or lost luggage.

All international travellers can access Fiji Airways customer service support 24 hours a day. The following resources are available from Fiji Airways customer service to address various flight-related issues.

Fiji Airways Customer Care Live Chat:-

Through the Fiji Airways customer service live chat, customers may connect with a real person and ask questions about things like flight times, Fiji Airways flight changes, fare availability, flight times, takeoff, or missing items. Depending on the question and the time, you will either chat with a live person or a robot that will provide program-produced answers. The Fiji Airways booking website and app both provide a chat feature.

Fiji Airways Customer Care Calling Hours:-

Fiji Airways customer service is available 24 hours a day, 365 days a year, because the airline has set up numerous call centers to handle customer flight-related difficulties. Essential dialect in which Fiji Airways client care talks in English. The 24-hour phone number for Fiji Airways is 011 679 672 0777.

Fiji Airways Customer Service Email:-

Fiji Airways does not provide email services to register a complaint or query; instead, you have to call its customer care.

Fiji Airways Customer care Number:-

Dial 011 679 672 0777 to make a booking, change Fiji Airways flight, drop flight, or ask about the postponement or lost baggage. On this number, callback administration is accessible and is gotten by a genuine number.

Fiji Airways Flight Change Policy Flight Change Policy

Fiji Airways “Change Flight Policy” permits explorers to make last-minute changes without bothering them. If you book your tickets on the reason for the occasion, relax, Fiji Airways flight change policy have you covered.

  • Fiji Airways change flight policy permits any adjustments to the tickets for nothing; however, it should be finished in somewhere around 24 hours of booking under the Fiji Airways 24-hour cancellation policy.
  • Assuming that the Fiji Airways ticket is bought online, you can make changes or adjustments on the Fiji Airways Reservation site. The same goes for the ticket bought through customer care.
  • Changes made in the span of 24 hours of booking will bring about an extra charge.
  • Because of changing flights and booking another Fiji Airways flight ticket simultaneously, any expansion in the cost is paid by the explorer and assuming the flight cost is different from the former one, the carrier will pay the clients.
  • Travelers can change their date, time, schedule, dinner meals, and seats with next to no charges whenever done by Fiji Airways change strategy 2023.
  • Fiji Airways will charge change expenses on a single-way passage if a traveler has booked a full circle and needs to transform it into a one-way trip.
  • Meal changes can be made till your flight date. A small sum will be charged.
  • Minor changes made to your Fiji Airways flight ticket on the same day of booking will not incur charges.
  • For explorers to change their last names, legitimate documentation should be shared.
  • If you cannot board your Fiji Airways flight due to covid restrictions, you can postpone or change it free of cost.
  • The change fee waivers due to Covid-19 don’t apply to military and award tickets.
  • If you are flying to a domestic route and the flight is delayed by 30 minutes, canceled, or diverted, you can take the substitute flight, select the flight that suits you, or cancel it and book for a refund.

Fiji Airways Reservations

Fiji Airways is one of the best flying companies in Oceania and brings a wholesome experience to the passenger journey in the sky. Both onboard and at-airport amenities depend on which Fiji Airways ticket you have booked. Fiji Airways reservations offer a variety of ticket types to its customers– refundable, non-refundable, economy, and business tickets. To make Fiji Airways, customers can call their phone line, 011 679 672 0777, or go to their website or booking app platform.

Fiji Airways' reservation website and booking app are designed to give customers maximum engagement and let them book or find the best flight deals. The Fiji Airways booking website is suited for windows users, whereas the Fiji Airways booking app is for android or iOS users.

Fiji Airways Reservation Webpage:-

This page offers customers several uses. Customers can book Fiji Airways flights, request a refund, enquire about delays/cancellations, chat live to discuss flight issues, seat selection, online check-in, meal selection, track your lost baggage, animal transportation booking and documents purchase, and more. Likewise, the Fiji Airways reservation webpage has a live tracking feature to track your arrival or departure flights.

Fiji Airways Booking App:

This booking platform is similar to the reservation page, but the platform on which it runs is different (Android/iOS). The Fiji Airways booking app provides exclusive travel deals and substantial discounts if users book with the app. Customers can make a reservation, make cancellations, do live chat, do flight check-in, and more.

How To Make Changes/Cancellations/File For Refund:

You can change your flight, cancel your booking, or request a refund through Fiji Airways manage my bookings section. Fiji Airways offers the ability to select seats if not taken or pre-decided via the “My Bookings ” section.

Fiji Airways Cancellation Policy

The airline understands travel plans are subject to uncertainties, and travellers are always looking to avoid the long tedious circle of the cancellation process. Fiji Airways cancellation policy allows travellers to cancel their flights efficiently. From last-minute changes to minor and major modifications, all can be handled with Fiji Airways customer friendly cancellation policy, let's look into it

Fiji Airways 24-hour Cancellation Policy:-
  • As per the 24-hour cancellation policy of Fiji Airways, customers have the freedom to cancel their bookings without incurring cancellation fees if done within 24 hours of booking or 1 day from the date of the flight booking. The flight you have booked is scheduled to fly in 7 days or more. When cancellation is made within the 24-hour cancellation policy period, you will be levied no extra charges, irrespective of the ticket type you choose that is from Lavish business class rides to budget-friendly ones.
  • If your flight is delayed is cancelled by 4 hours or more, then you are entitled to cancel your Fiji Airways flights without paying any kind of cancellation charges.
  • Fiji Airways flights would incur a cancellation charge of $100 and $500 if you made the cancellation requests after 24 hours.
  • Fiji Airways passengers can cancel their tickets online, on the phone, or via a phone call.
  • If you purchased your Fiji Airways tickets from a third party or travel agent, then for reconciliation & refund, you must contact them.
  • Upon the death of a passenger/passenger's immediate family member:
    1. The accompanying passenger can terminate/interrupt travel within 45 days of the death of a passenger.
    2. Passengers can return to their origins at the same fare on the next available flight (without stopovers) if their immediate family member has died at the time when the travel is interrupted, so long as the death occurred within 45 days of the date of interruption.

Fiji Airways Refund Policy

  • The refund price is calculated by subtracting the service fee from the purchase fee.
  • Fiji Airways Refund initiation can be done in several ways
    1. filling out the refund form online
    2. By calling the Fiji Airways customer care
  • Fiji Airways refund policy says a refund will be credited back to the original source payment if done through a credit card; otherwise, it takes 10 days if done through cash, check, or another payment method.
  • A full refund is granted to passengers in case of a 24-hour cancellation policy.
  • Only a refund proportioned to the unused part of the ticket is refunded.
  • A passenger who is prevented from flying (due to flight delay, change, or cancellation, omission of a scheduled stop, boarding denial due to overbooking, missed connections, or refusal to carry by airline) can request an involuntary refund:
    1. If no part of the ticket was consumed, the refund amount is equal to the fare and charges paid by the passenger.
    2. If a portion of the ticket has been used, the refund amount is calculated by deducting the consumed fare from the fare and charges paid by the passenger.
  • If a passenger cannot fly due to a reason not listed above, they will be refunded as follows:
    1. If no part of the ticket was consumed, the refund amount is equal to the fare and charges paid by the passenger less communication charges, service charges, and cancellation penalty.
    2. Suppose a portion of the ticket has been used. In that case, the refund amount is calculated by deducting the portion of the fare used, communication charges, service charges, and cancellation penalty from the fare and charges paid by the passenger.
  • Customers can request a refund, usually during the validity of the ticket. Fiji Airways ticket validity is 1 year.

Fiji Airways Manages Booking

  • Managing your bookings with Fiji Airways is extremely easy. All you need is to pull up their website.
  • The homepage will show you the column 'Reservations.'
  • After clicking the tab, you will get a drop-down to the 'Manage Reservation' option.
  • Then you can access your booking by entering your booking confirmation number, last name, or frequent flyer number.
  • On the next page, you will find your booking; view, change, or cancel the booking. However, a refund or modification of the booking depends on the fare rules and airline policies of Fiji Airways.
  • You can also check in for your scheduled flight from 'Manage Reservation'.

Frequent Asked Questions

How do I find the lowest Fiji Airways fare?

Our data shows that the cheapest month to fly with Fiji Airways is usually January 2023. Airlines often have big sales on Black Friday every November. Otherwise, Tuesdays and Wednesdays are the best days to book flights with Fiji Airways.

I want to take my pet with me on my flight. What does that entail?
Can I get a refund for the reservation that I just made?
How do I contact you if I have a claim for Fiji Airways Air travel insurance?
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